Any future contact will need to be directly with your energy supplier. If you are unsure who your energy supplier is, you can find this information by visiting Ofgem's website Find my energy supplier.
If you have been transferred from Avro Energy to Octopus Energy, your email address should have been automatically updated during the transfer allowing you to contact them directly.
If you have been transferred from Green Energy to Shell Energy, you will have received an email from Flipper including a link for you to update your email address. Please ensure you follow this process to ensure you receive all future correspondence from Shell Energy.
Thank you for your support and membership over the years. We wish you all the very best and we hope that during your time with Flipper, you have been happy with the service received and the savings made.