How To Take A Meter Reading - Gas & Electric Smart Energy Meters

Our easy guide on how to take a meter reading on your gas and electricity meters (including smart meters and in-house display screens) so you can see how much energy you’ve used. Give your suppliers meter readings to avoid estimates and risk of being overcharged for your energy usage.

Electricity meters

Single rate digital meter:

This meter reading shows a reading of 75085. The red number at the end should be ignored.

A digital meter has an electronic or digital display which will show 5 numbers in black or white and might be followed by 1 or more red numbers. To read this type of meter write down the first 5 numbers shown from left to right and ignore any other numbers (the number in red)

Two rate digital meter (also known as Dual-Rate or Day-Night or Economy 7):

This meter has 2 readings - 25404 and 54250. You'll need to give both readings and again ignore the end number in red.

If you get a better electricity rate at different times, you might have a two rate (or dual-rate) meter. This means it will have 2 displays of readings.

The top readings row (labelled as ‘low’ or ‘night’) shows how many units of the cheaper electricity you have used.

The bottom row (labelled ‘normal’ or ‘day’) shows how many units of the standard-priced electricity that you have used.

Make a note of both the top and bottom rows and ignore any numbers shown in red.

Electricity Two rate single display meter:

This meter also has 2 readings - 75085 and 46806.

Some two rate (or ‘dual rate’) meters only have one display screen. They tend to either flash up the different reading rates separately or sometimes you will have a button to the side or below that you need to press to make the display change through the readings for the two different rates. To read the meter write down the numbers shown left to right, for each reading. Make a note of both readings again and ignore any numbers shown in red.

Electricity Dial meter:

Dial meters usually have 5 or more dials. They each turn to point to a number between 0 and 9. Ignore the dial marked '1/10' if there it has one. Read the first 5 dials from left to right and make note of the number that the pointer has just passed.

You'll need to underline any number that the pointer is exactly over. If you’ve underlined a number, go to the next dial to the right and if  the pointer on that dial is between 9 and 0, reduce the number from the previous dial that you’ve underlined by 1. In the above example the fourth dial has a 5, but as the next dial is between 9 and 0 we changed the previous one back to a 4.

Gas meters

Gas Digital metric meter:

This meter reading here would be 00544

A digital metric gas meter will have an electronic or digital display, showing 5 numbers followed by a decimal point and some more numbers. Make a note only of the first 5 numbers shown from left to right and ignore the numbers after the decimal point, sometimes shown in red or lighter colour.

Gas Digital imperial meter:

This meter reading from this would be 1860 (ignore the end 2 in red)

A digital imperial meter also has an digital or electronic display which shows 4 black or white numbers, then followed by 2 numbers shown in red. Make a note of the first 4 numbers from left to right and ignore the rest of the numbers, shown in red.

Gas Dial meter

This meter reading from this would be 7041

A gas dial meter has 4 or more dials. They each turn to a point to a number between 0 and 9.

Take a reading from the first 4 dials from left to right and write down the numbers closest to each pointer ­

If the pointer is between 2 numbers, give the lower number, if the pointer is between 9 and 0, write down 9.

If you have any further questions regarding your meter(s), feel free to contact us.

How to read your Smart Meter

Even after you have switched supplier, most smart meters will allow you to still take a gas and electric meter reading from it. So if you need to provide meter readings monthly for more accurate savings, here's an easy guide on how to do this. If you have an in house display this could save a trip to the cupboard or in some cases outside, depending on where your meter is stored.

Electricity smart meters

To find your electricity reading look for a number followed by KWH (ignore the numbers after the decimal place).

KWH stands for Kilowatt Hour

If you have a smart meter with a keypad

How to get a reading from this smart meter:

  • Press 9 on the keypad.
  • A series of letters will appear: IMP KWH.
  • Then you will see 8 digits (in this example 0012345.6) followed by kWh at the bottom right of the screen.
  • In this case your reading will be 12345.

If you have an Economy 7 smart meter (your meter records different day and night usage rates):

  • Press 6 on the keypad until you see 'IMP R01' followed by 8 digits - this is usually your night/off-peak reading.
  • Then keep pressing 6 on the keypad until you see 'IMP R02' followed by 8 digits - this is usually your peak/normal/day reading.
  • Again only need the digits ahead of the decimal point.

If you have a smart meter with two buttons

How to get a reading from this smart meter:

  • Press either the "Display" or "Display Select" button.
  • By pressing the button the meter display will scroll through to the meter reading. The number need is the one followed by kWh.
  • This meter reading is 12345. (Ignore numbers after the decimal point)


If you have a smart meter with A and B buttons

How to get a reading from this smart meter:

  • Press the A button.
  • Keep on pressing this until it shows TOTAL ACT IMPORT.
  • The number shown below this is your meter reading.
  • This meter reading is 12345.


If you have 3 buttons

How to get a reading from this smart meter:

  • Press the middle button.
  • The number shown below IMP is your meter read.
  • If you have a 2-rate meter, R1 indicates Rate 1, R2 is Rate 2 and T is your total.
  • You can press the middle button again to see all the readings.
  • This meter reading is 12345.


Gas smart meters

To find your gas reading you're looking for the number followed by "M3" (ignore the numbers after the decimal place).

If you have a keypad

How to get a reading from this smart meter:

  • Press 9 on the keypad.
  • VOLUME will appear on the screen.
  • Then you’ll see a row of digits (e.g. 0045.3) followed by M3 at the bottom right of the screen.
  • This reading is 45.


If you have A and B buttons

To get a reading from these smart meters:

  • Press the A button.
  • Keep on pressing this until you get to METER INDEX.
  • The number shown below this is your meter reading.
  • This meter reading is 45.

How to read your smart in home meter screen (This example from British Gas Display unit)

Take a look at some photos below showing a gas and an electricity reading.

This is a reading taken on a British Gas display screen, but the provider is Utility Point. (It still works after switching providers)

Select the menu button on the bottom right (may vary on different devices)

Select Menu

Go down the menu options until you get to meter readings.

Select Meter Reading

You will see your gas/electricity readings individually and can switch to each one to take a reading from each one.

Gas reading of 716.
Electricity reading of 2297.

If you need any further help feel free to get in touch with our customer services team who will be more than happy to help out.

Image and article credit Citizens Advice.

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