Michael Robinson: "The thing that, for me, really separates you from all the other switching sites is that you say you won’t take commission. How can you run a business without it?" Talal Fathallah: "We charge our customers £25 a year for access to the service. We won’t charge unless we’ve identified a deal that saves at least £50 per year, so by signing up you’re effectively guaranteed £25 of benefit. That in itself is plenty to sustain us as a business. We’ve actually been offered commission by some energy companies but we turned it down, reason being that there would be a real conflict of interest for us if we were to accept commission payments."