The number of customers switching their energy supplier has grown massively over the last few years, with a whopping 6.4 million UK households changing to a new provider in 2020.
While it’s great news that so many people are now switching and saving, there are still lots of households that have never switched. Research by Ofgem, the energy regulator, shows one of the main reason’s consumers give for not switching is being worried about how the process works.
So, for anyone who has been looking at their energy bill and thinking they should switch but are unsure about what happens and what you have to do, Flipper have put together a list of the key things you need to know:
You don’t need to contact your old supplier
Once the new supplier receives your request to move over to them, they will speak to your current supplier and agree the switch over date.
You won’t be visited by an energy supplier employee or have any equipment replaced
Everything is done remotely. You won’t need to have your meter(s) changed or any wires or pipes changed, so no home visit is required.
You won’t get cut off
Switching your gas and electricity doesn’t have any impact on what comes down the wires and pipes to your home. All that changes is the company that bills you for this and the rate you are charged.
You won’t get billed twice
Your old energy company bills you for energy used up to the switchover date and the new supplier bills for energy used from that date. And you can cancel the direct debit with your old supplier on the switchover date if you want.
You will need to take a meter reading
The day your supply changes over you’ll need to take a meter reading and submit it to your new supplier. They will share this with your old supplier, who will send you a final bill and close your account.
You can change your mind
If you decide not to switch, for any reason, you have 14 days to notify your new supplier that you wish to cancel the switch.
Your old supplier can’t prevent you leaving
Provided you don’t owe your current supplier money they can’t stop a switch, but they may object if you have failed to pay a bill for more than 28 days.
Switching may not be as complicated as you may think, but you definitely still have better things to do with your time!
Sign up to Flipper and we'll manage the whole process for you while you sit back and enjoy the savings. We’ll keep checking the market every month and send you an email to let you know if when we’re moving you to a better deal, and if you do ever need to speak to someone just give us a call.
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