May 19, 2020

What happens when you switch energy suppliers?

With household energy usage having risen by up to 30% during the lockdown, many industry experts were expecting energy switching to skyrocket, but data published this week shows switches in April were the lowest in 4 years.

Mark Gutteridge, Managing Director of Flipper, believes this drop is due to people being worried about what happens the switching process, he said “We’ve seen a big increase in calls from people who are wanting to switch and cut their bill, but are concerned that their supply will be cut off or they will need to let someone into their property as part of the process”


“Thankfully”, continued Gutteridge “neither of these things are needed to switch to a better energy deal and we have been reassuring customers that now is a great time to switch and save as the best deals available are hundreds of pounds cheaper than a typical standard tariff.”


For anyone who has been looking at their energy bill, but is unsure about the process, Flipper have put together a list of the key things you need to know:


You don’t need to contact your old supplier

Once the new supplier receives your request to move over to them, they will speak to your current supplier and agree the switch over date.


You won’t be visited by an energy supplier employee or have any equipment replaced

Everything is done remotely. You won’t need to have your meter(s) changed or any wires or pipes changed, so no home visit is required.


You won’t get cut off

Switching your gas and electricity doesn’t have any impact on what comes down the wires and pipes to your home. All that changes is the company that bills you for this and the rate you are charged.


You won’t get billed twice

Your old energy company bills you for energy used up to the switchover date and the new supplier bills for energy used from that date. And you can cancel the direct debit with your old supplier on the switchover date if you want.


You will need to take a meter reading

The day your supply changes over you’ll need to take a meter reading and submit it to your new supplier. They will share this with your old supplier, who will send you a final bill and close your account.


You can change your mind

If you decide not to switch, for any reason, you have 14 days to notify your new supplier that you wish to cancel the switch.


Your old supplier can’t prevent you leaving

Provided you don’t owe your current supplier money they can’t stop a switch, but they may object if you have failed to pay a bill for more than 28 days.

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