September 17, 2020

The Faces behind the Flip - Meet Jack

This month on the Faces behind the Flip we chat with Customer Services Manager, Jack.

This National Customer Services Week, we’re introducing you to a few of our fantastic team members, so get ready to meet a few more Faces behind the Flip.

Meet Jack!

Jack is our energetic, passionate and super-driven Customer Services Manager so what better time to introduce him to you than National Customer Services Week!

Jack has been part of the Flipper Team since November 2017 and was a part of the original Bristol team.

Tell us a bit about yourself...

I am extremely competitive which actually helps me in my role, making sure that we are the best customer service team around! I even won our office version of Monopoly, “Flipopoly”! I am a big sports fan and am a massive lover of burgers!

What is your favourite Flip?

My favourite flip was hearing about how we saved a customer enough money so that they could buy themselves tickets to a Manchester Utd match. Being a fan myself, it was amazing to hear we helped them do this!!

What is the best part of your job as Customer Services Manager?

The best part of my job is working with such great people. The whole of the Flipper office are so passionate about our customers, we all want what's best for them. We always have ideas and suggestions from our team on what more we can do to improve their experience.

What is the most common question you get asked?

I always get asked about how we are different from a price comparison website. Well the answer is that we are better!

As we don’t take commission from suppliers, (which means comparison sites are paid to show their deals, even if they may not be the best) we save you more and actually find you a better deal across more of the market.

How do you describe Flipper to your family and friends?

It is too good to be true! For only £30 each year we will find you the best deal for your energy, and then keep doing it throughout the year, so you never have to worry about it again!

What are you most proud of at work?

I am most proud of our team achieving a 9.0 Trustpilot rating. This shows what a great job they are doing! Also seeing my team develop is very rewarding.

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