Flipper takes care of the whole process for you.
The step-by-step timeline below shows you exactly how the process works. After you sign up the only thing you need to do is send us a meter reading. We do the rest and you never have to worry about overpaying for your energy again.
Quickly find out how much you could save with our quote calculator.
We’ll take your information and payment details, but we won’t charge you until we flip you and save you money.
Instead of estimates, we use the data from your bills to find the best deal for your energy usage.
We get your bills from your online energy account. If you don’t have one, we can make one for you. Alternatively you can upload a PDF bill if you’d prefer not to give us your customer details.
We’ll only start your flip when we find you a deal that meets our minimum savings guarantee — and if you have any exit fees, we’ll take these into account. Our calculations take a few things into account such as your current charges, any exit fees you may have, the time left on the remainder of your current tariff, your standard variable tariff or rollover tariff. This is done automatically: you don’t have to lift a finger. Your first flip could be found in just 24 hours.
We’ll email you details of the deal, and forward you your supplier’s Welcome Pack — you should read this, as it contains important details about your contract with the supplier, and your Direct Debit if you pay this way.
If you don’t like the deal we’ve found you, you’ll have 14 days to change your mind.
At this point, after successfully finding you a better deal, we’ll charge our £30 service fee. We don’t take commission, so our annual fee ensures we’re completely independent. Your fee covers you for a full 12 months of service after the date of the charge.
We’ll set up an online account with your new supplier, so you can submit meter readings and manage your bills. We’ll store the login details securely on your Flipper profile.
After 14 days, your flip is “locked in” (it can no longer be cancelled), and your supplies start moving to your new provider.
If there’s any issue with your switch process, we’ll resolve it for you. If we need you to act in any way, we’ll alert you.
Your old supplier will bill you as normal until your supplies go live with the new company. Don’t worry, there won’t be any disruption in your gas or electricity supply.
When your new supplier is ready, they’ll ask you for opening meter readings. Submit them to us, and we’ll pass them on.
Your old supplier needs to take these readings from the new supplier. This is to ensure you don’t pay twice for your energy.
At this point, you can contact your old supplier to ask them to stop your Direct Debit, if required.
We’ll confirm to you when your new provider is supplying your energy. If you haven’t submitted opening meter readings yet, you have 2-3 days to do this.
After completion of the flip, your old and new suppliers start the account closure process, and agree meter readings.
It takes up to six weeks from the day your flip completes to receive your final bill. It can take up to twelve weeks if there are delays in agreeing your meter readings.
If there is any issue with your bill, we’ll help you dispute it.
If you have a Direct Debit facility open with your old provider, they’ll take the payment for your final bill through that. Otherwise, you should get in touch with them to pay.
Once your refund has been processed, your supplier will cancel your Direct Debit.
If you cancel your Direct Debit before this, your old supplier will send you a cheque, or contact you to request bank details.
It can take up to 10 working days from the date the refund is processed for you to receive it.
We’ll check monthly to make sure you’re still on the best deal, and we’ll keep you updated on our market checks and other developments in the energy industry.
If we find you an even better deal, we’ll flip you again, totally hassle-free. You can change your switch preferences between flips — giving you a high degree of control.