Switching (Flipping) timeline

Instead of estimates, we use the data from your bills to find the best deal for your energy usage.

We get your bills from your online energy account. If you don’t have one, we can make one for you. Alternatively you can upload a PDF bill if you’d prefer not to give us your customer details.

We’ll search the market according to your preferences about suppliers and payment method. We won’t flip you to a provider who doesn’t meet our 6 minimum requirements for service.

We can’t switch some meter types, and we avoid some tariffs — click here for more information on this.

We’ll only start your flip when we find you a deal that meets our minimum savings guarantee — and if you have any exit fees, we’ll take these into account. Our calculations take a few things into account such as your current charges, any exit fees you may have, the time left on the remainder of your current tariff, your standard variable tariff or rollover tariff. This is done automatically: you don’t have to lift a finger. Your first flip could be found in just 24 hours.

We’ll email you details of the deal, and forward you your supplier’s Welcome Pack — you should read this, as it contains important details about your contract with the supplier, and your Direct Debit if you pay this way.

If you don’t like the deal we’ve found you, you’ll have 14 days to change your mind.

At this point, after successfully finding you a better deal, we’ll charge our £30 service fee. We don’t take commission, so our annual fee ensures we’re completely independent. Your fee covers you for a full 12 months of service after the date of the charge.

We’ll set up an online account with your new supplier, so you can submit meter readings and manage your bills. We’ll store the login details securely on your Flipper profile.

After 14 days, your flip is “locked in” (it can no longer be cancelled), and your supplies start moving to your new provider.

If there’s any issue with your switch process, we’ll resolve it for you. If we need you to act in any way, we’ll alert you.

Your old supplier will bill you as normal until your supplies go live with the new company. Don’t worry, there won’t be any disruption in your gas or electricity supply.

We’ll check monthly to make sure you’re still on the best deal, and we’ll keep you updated on our market checks and other developments in the energy industry.

If we find you an even better deal, we’ll flip you again, totally hassle-free. You can change your switch preferences between flips — giving you a high degree of control.