FAQ

Answers from the Flipper team

Our team at Flipper is made up of energy experts who are happy to answer any questions you may have about the ins and outs of energy switching. Below are some of the most commonly asked questions we receive. If you have a question that isn't included try our Help Centre (link at the bottom of the page) or feel free to contact us.

How does Flipper work?

Flipper checks the energy market for you every month and automatically switches you every time you can save at least £50/yr, meaning you never worry about overpaying for energy again.

Flipper manages the whole process for you while you enjoy your savings. It's completely free to sign up, with a small annual membership fee of £30/yr only being taken when you are switched for the first time and begin saving.

How is Flipper different from Comparison websites?

Using a Price Comparison Website means doing all of the work yourself:
- You'll need to enter all the details on your current tariff and usage on their website.
- You'll need to pick a new deal from a long, confusing list of results, which may not include all of the best deals.
- You'll need to manage the switch yourself
- And you'll need to do all of this again every time you want to switch.

With Flipper, we do all the work for you:
- We take the data from your bill and run the market search for you.
- We email you the details of the tariff that will save you the most money.
- We manage the switch for you.
- We re-check the market for you every month and let you know every time we find a better deal.

So as well as saving you more money on your energy bills, Flipper saves you loads time as well. You sign up once and we do the rest, month after month after month.

Why do Flipper charge a fee?

Comparison Sites and other Energy Switching Services are free to use as they get paid by the supplier you are switched to. This means they'll only switch you to deals they earn money on, which won't include all the tariffs that are available.

At Flipper, we don’t believe you can be truly impartial or work 100% for the customer if you are taking commission from the suppliers. Charging our members a small annual fee for our service means we don't take a penny from any of the energy suppliers, making us truly independent and enabling us to switch you to more deals, more often to save you more money - even after you've paid our £30 fee.

It doesn't cost a penny to sign up to Flipper, the £30 fee is only taken once we’ve found a deal that saves you at least £50 and you begin saving - and you only pay once per year, however many times you are switched and however much you save.

Can I switch to Green Energy with Flipper?

Yes. Selecting the 'Green Tariffs Only' option when you sign up or in your Flipper dashboard means we will only look at tariffs that are 100% green when running your market checks. There are currently more than 50 of these to choose from.

Around 1 in 5 Flipper members are on a green tariff as these are some of the most competitive deals available.

Can I switch if I'm on a fixed tariff?

Yes. Being on a fixed tariff doesn't mean you can't switch, it just means the rate you are charged for each kWh of energy you use is fixed for a period of time, usually 12 months.

Even if a fixed tariff has Exit Fees, it doesn't mean you can't switch away, you'll just be charged these fees on your final bill if you leave before the tariff end date.

Flipper's market searches always take exit fees into account when looking for a better deal as sometimes it's better to pay them and move to a new tariff as soon as possible and sometimes you're better off waiting.

Can I review the new deal before you switch?

As energy tariffs change every day we instruct the switch to a new deal as soon as we find it so you don't miss out.

However, to make sure we only look for new deals that are right for you Flipper members can set their own switching preferences such as 'Only Green Tariffs' or 'Only Large Suppliers'.

And we'll never switch you to a deal you're not happy with. If you don't like a deal we've found just let us know within 14 days and we'll cancel the switch. No questions asked.

Can I opt-out of Flipper at any time?

Yes, you can cancel your membership at any time by calling our Customer Services team.

How long does it take to switch suppliers?

It usually takes about 17 - 35 days to switch depending on the suppliers.

The first 14-days are a "cooling off period" where you can change your mind, with the remaining days being the time it takes the old and new supplier to sort everything out.

After the switch completes it takes a few more weeks till your old supplier issues your final bill and any refund due.

You can check out a detailed timeline of the switching process here.

What meters and tariffs does Flipper support?

If you pay for you energy on a monthly basis, we should be able to help you. Flipper supports all Standard and Economy 7 residential credit meters and can also manage you energy if you have a Smart meter (although as these are still being rolled out across the UK you may need to go back to taking manual readings after being switched to a new supplier).

Unfortunately we are currently unable to support non-domestic or pre-pay meters that use a token, card or key to top up or pay for your energy in advance.

Why do you need my bank details?

We ask for your bank details when you sign up as this information is used set up the Direct Debit with your new energy supplier(s) when we switch you. While Flipper look for better deals and manage the switching process for you, you continue to pay your energy supplier directly for the energy you use.

We can also use these details to take our membership fee when it is due and 90% of Flipper members pay for their membership by DD.

What happens if my energy supplier goes bust?

Flipper do all we can to avoid putting our members with suppliers who may be at risk. We continually monitor supplier performance and if we have any concerns about a supplier we stop switching to them.

However, if your supplier does fail, there won't be any disruption to your supply and you won't find yourself without gas or electricity. Ofgem, the energy regulator, will decide which supplier will take over your account and Flipper will help manage the transition for you.

And we'll run a market check as soon as the details of your new tariff are confirmed to check you aren't being moved to a more expensive deal.

Can I switch if my account is in credit/debit?

If your supplier account is in credit, ie: you have paid them more than the cost of the energy you have used, you can switch to a new deal and the credit amount will be refunded to you after the switch completes and a final bill is issued.

If your supplier account is in debit, ie: you have not paid enough to cover the cost of your usage, you may need to clear the outstanding amount before a switch can proceed. Our team will be happy to help if you experience this issue.

Do you need more help?

Still not found what you're looking for? You can find the answers to more questions in our Help centre.

Visit Help Centre

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