At Flipper, like our customers, our people are at the heart of our business and is what makes us successful. We provide the right environment for personal development and job satisfaction, and engage staff in all major decisions affecting the company to work well together to deliver for our customers.
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Salary: £20,908 per annum
Location: 1 Clevedon Walk, Nailsea, Bristol.
Are you a flexible, positive and enthusiastic individual, with experience of delivering excellent customer service? If so, we have a great opportunity for you.
Flipper is committed to providing a simple and effortless energy switching service, helping our customers save time and get value for money.
This role is at the heart of our busy Customer Services Unit providing a professional, high quality service to Flipper customers. As their first point of contact, we put customers first and aim to resolve enquiries first time every time, either over the phone, email or via Live Chat. Delivering a first class service, you’ll show empathy and build rapport with the customer; making your contact memorable. You’ll have a proactive approach, reviewing customer accounts to identify and review any future problems before they arise and will take ownership of complaints to ensure they are resolved in a timely manner, following the correct procedures.
You’ll participate in a rolling shift pattern between the hours of 8am to 6pm Monday to Friday, 40 hours per week. Part time hours will be considered.
To succeed in this role, you’ll be a positive team player, who’s comfortable with the need to change priorities from time to time. You should have the ability to problem solve, use initiative, multitask and work under pressure with good attention to detail. Most of all, experience of delivering outstanding customer service and excellent communication skills are vital and it would be advantageous to have experience of telephone, live chat and email customer contact.
In return, we offer a range of benefits including
Please send through your CV to firstname.lastname@example.org or click APPLY button below.
Please remember you must be able to prove your eligibility to work in the UK and provide evidence of qualifications gained. All offers of employment will be subject to a Basic Disclosure Criminal Records check.
#TeamFlipper welcomes a diverse range of people, talent and ideas, and support the promotion of flexible working. Please let us know if you require any additional support or adjustments to assist you in starting your Flipper journey.