ngaging - We want to make your experience memorable!
riendly - We have the best people!
At Flipper, like our customers, our people are at the heart of our business and is what makes us successful. We provide the right environment for personal development and job satisfaction, and engage staff in all major decisions affecting the company to work well together to deliver for our customers.
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Customer Service Advisor
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Salary: £20,260.50 per annum Location: Concorde House, Patchway Are you a flexible, positive and enthusiastic individual, with experience of delivering excellent customer service? If so, we have a great opportunity for you.
Flipper is committed to providing a simple and effortless energy switching service, helping our customers save time and get value for money.
This role is at the heart of our busy Customer Services Unit providing a professional, high quality service to Flipper customers. As their first point of contact, we put customers first and aim to resolve enquiries first time every time, either over the phone, email or via Live Chat. Delivering a first class service, you’ll show empathy and build rapport with the customer; making your contact memorable. You’ll have a proactive approach, reviewing customer accounts to identify and review any future problems before they arise and will take ownership of complaints to ensure they are resolved in a timely manner, following the correct procedures.
You’ll participate in a rolling shift pattern between the hours of 8am to 6pm Monday to Friday, 40 hours per week. Part time hours will be considered.
To succeed in this role, you’ll be a positive team player, who’s comfortable with the need to change priorities from time to time. You should have the ability to problem solve, use initiative, multitask and work under pressure with good attention to detail. Most of all, experience of delivering outstanding customer service and excellent communication skills are vital and it would be advantageous to have experience of telephone, live chat and email customer contact.
In return, we offer a range of benefits including
25 days holiday rising to 28 with length of service
Defined contribution pension scheme
Discounts and cashback scheme from more than 1,200 high street and online suppliers
Plush newly decorated offices (within walking distance of The Mall)
Please send through your CV to firstname.lastname@example.org or click APPLY button below.
Please remember you must be able to prove your eligibility to work in the UK and provide evidence of qualifications gained. All offers of employment will be subject to a Basic Disclosure Criminal Records check.
#TeamFlipper welcomes a diverse range of people, talent and ideas, and support the promotion of flexible working. Please let us know if you require any additional support or adjustments to assist you in starting your Flipper journey.
How is Flipper different from price comparison sites?
In a few key ways:
• We don’t present you with lists of quotes to understand and compare — we do that for you to find your best available deal. • We don’t just show you what deals are available — we switch you to them, managing the whole process for you. • We never rely on estimations to determine your usage, which can result in inaccurate quotes and missed savings. • We get accurate usage data from your bills to ensure you pay the cheapest price for the energy you use.We don’t take commission from energy suppliers, which means we can switch you to the best deals that you won’t find on price comparison sites. • We don’t monetise you by sharing/selling your data, or bombarding you with ads.
Join Flipper and never overpay for energy again. We guarantee to save you money or you won't pay a penny.
Flipper's mission is to ensure that you never worry about overpaying for your energy again. We’ve made the tedious and complicated process of energy switching hassle-free for our members. We Flip energy suppliers automatically across the UK, helping you switch energy to the best gas and electricity deals.
* The Flipper membership fee of £30 is charged annually - Only once we've found your first saving of at least £50. Your first flip can be found within 24 hours. Our average saving between week of 9th-16th April 2019 was £392.38. Based on total switched member savings divided by the amount of switched members. We don't take commission from any suppliers - Better deals, more often.