About us

About Flipper: Our Promise and Our Team

We promise you’ll never worry about overpaying for energy again

At Flipper we provide you with an energy switching service that is simple and effortless. We don't just find you a better deal once, we do it over and over again, and manage the whole process for you - saving you time AND money.

Flipper was founded in 2016 to help more people get a better deal on their energy. Our advanced savings algorithm finds the right deal for you each month from the widest possible choice, so you don't have to compare the hundreds of confusing choices available or worry about missing a great deal that the Price Comparison Sites don't show because it doesn't earn them commission.

Our promise to our members reflects our commitment to keeping things simple, saving you money, and doing our best for you at all times. After all, we work for you.

Here’s why we’re different

Independent

We don’t take commission from suppliers and only work with those that provide the best deals and service.

Effortless

We do the paperwork, compare deals and talk to suppliers. We don’t switch – we flip.

Guaranteed Value

We save our customers hundreds of pounds and guarantee you won’t pay a penny until we’ve saved you £50 or more.

Continuous Savings

We look for better deals every month and flip you if we can save you more.

Here’s why we’re different

Guaranteed
Value

Peace
of Mind

You're in
Control

No
Hassle

Maximised
Savings

Amazing
Customer Service

Need our help?

We’re here to help you whenever you need us. We’ve answered a fair few questions in our time, so we’ve put together a list of frequently asked questions (FAQs) to help you find answers quickly.

If the FAQs don’t hit the spot, please get in touch with us so we can help you. Depending on how you choose to contact us, we respond within the following timeframes.

Want to pass on a compliment?

We like to receive feedback about what you like and what we could do better. It helps us in our mission to provide you with fantastic service.

We might not always be perfect, but we strive to be and our team members care, so please give us the opportunity to fix things for you. It makes their day when they receive compliments from customers in recognition of a job well done.

All general feedback is gratefully received by email to: support@flippercommunity.com, but if you have a problem you think we need to fix for you right away, please contact us as above and we’ll get on to it.

If we didn’t get things quite right

When things don’t go as they should, we want to put them right and continue delivering the excellent service you expect from us. The best way we can do that is by resolving the issue quickly and competently.

Step 1: Get in touch with us

If you’re unhappy with any aspect of our service, please give us the opportunity to put things right. Calling us is the quickest and easiest way – we’ll listen to your concerns and try to resolve the issue by the end of the call. We trust our customer-facing teams to make decisions in the interests of customer care so we’ll always try our very best to solve the problem there and then.

Sometimes we’ll need more time to investigate further, but we aim to fully resolve your complaint within five working days from the date it was received.

You can make a complaint by contacting us in the following ways:

Step 2: Still not resolved to your satisfaction?

We’re confident that in most cases we are able to resolve any issues when you first make contact with us. However, on the rare occasion that we haven’t be able to, our dedicated customer relations team is on hand to help.

A case manager will investigate your complaint further, with the aim of resolving it within 10 working days, including providing you with an open and honest account of what went wrong and why.

You can contact the customer relations team by emailing: customer.relations@flippercommunity.com

Management Team

Mark Gutteridge

Managing Director

Mark trained as a Civil Engineer before spending 15 years working in Buying & Commercial roles for companies including B&Q, Amazon & Screwfix. He then moved into e-commerce which led him into the price comparison industry.

Mark joined Flipper after spending 4 years at GoCompare where he was Director of Partnerships. During this time he was surprised how many of his friends and family told him they had never switched suppliers. The main reasons they gave were that they ‘couldn’t be bothered’, didn’t know how to choose a new supplier or didn’t want to have to keep checking they were on the best deal.

Mark believes passionately in Flipper as it solves all these problems and offers customers peace of mind that they are on the best deal for them – forever: “I love telling people about Flipper as it’s such a great service and makes things so easy for the customer. When I told my father-in-law about it he signed up straight away and then told all of his friends about it!”

Tim Genge

Chief Technology Officer

Tim has over 20 years experience in IT, software delivery and design. He has worked in various blue chip organisations such as IBM, Fujitsu Services and Lloyds Bank. He's also an entrepreneur at heart, having co-founded and run several successful software companies over the last 10 years.

He is an enthusiastic agile advocate, working with the business to deliver an adaptive and competitive technology stack through elegant architecture, build, delivery and team collaboration.

Tim loves working at Flipper; "The team are fabulous, with the service teams and development teams working closely together. Flipper's honest, no tariff approach is really something we can all get behind."

Jack Pitt

Customer Services Manager

Jack joined Flipper in 2017 and is responsible for the smooth running of our busy contact centre, having previously been a part of an award winning contact centre at Pelican Business Services.

Jack is passionate about coaching and developing his team, and engaging them to make the customer journey slick and memorable. He is also a pioneer for our Health and Well-being charter and community fundraising.

“When I heard about Flipper, I thought this is too good to be true, but I have signed up myself and am saving over £169 per year. It's an easy journey for our customers to save money, but if you do need to contact us, my amazing customer services team is always there to help”.

Becky Morrish

Senior Customer Service Advisor

Becky is responsible for making sure all the processes that are done ‘behind the scenes’ run smoothly and ensuring our members are kept on the very best deals from across the market.

Having spent many years working in customer service teams, Becky understands that a great deal is not just about price and her role also involves keeping track of how the energy suppliers are performing to ensure we only flip members to those offering a great level of service.

Becky is also a top-notch baker and her homemade treats make her very popular with rest of the Flipper Team!

Becky is incredibly proud of the work Flipper does on behalf of its members: “Everybody should be using Flipper. You don’t pay a penny until you can save at least £50.00 and then we continually check the market to keep you on the best deal. What’s not to love?"

Board

Colin Skellett

Chairman

Colin is a scientist and engineer by training and a Fellow of the Royal Society of Chemistry. He has worked in the water industry for over 40 years and has been Chief Executive of Wessex Water for 30 years. He has had non-executive roles in rail, travel and international infrastructure businesses.

Colin is currently Group Chief Executive of Wessex Water, Chairman of The Gainsborough Bath Spa Hotel and Thermae Bath Spa and Chair of the YTL Developments Limited. 

Colin was awarded an OBE for services to business and WaterAid in the 2012 Queen's Birthday Honours and has an Honorary Doctorate in Engineering from the University of the West of England, awarded in 2015.

Colin believes that Flipper will transform the energy market by providing customers with a transparent, independent service that ensures they are always on the best deal.

Steve Smith

Director

Steve is a Director and investor in Flipper. Steve has over twenty years experience in the energy industry working for companies and spent seven years on the Board of the energy regulator Ofgem. Steve currently works in financial services and was behind the launch of the seven day current account switching service and Open Banking/Data to help customers to effortlessly shop around to get better value and service when they use financial services.

Steve believes passionately in Flipper: “Our unique service and pricing allows customers to trust us to get them better service and never overpay for their energy use without the hassle or time involved in shopping around and switching”.

Charley Maher

Director

In addition to being a Director of Flipper, Charley is also the MD of water2business and Pelican Business Services. Prior to this she was the Regional Director for NatWest in South West England, latterly the 'Head of Simplifying Customer Life' for retail banking at the RBS Group. Charley has fifteen years' experience in engaging and leading large teams to deliver awarding winning customer service, with a strong track record of simplification and driving change and innovation.

Charley believes passionately in Flipper: “Any business that disrupts a sector is interesting. One that does so with the customer in mind is something everyone should know about! Flipper is changing the energy market as we know it, building advocacy by keeping things simple and focusing on the best deal for every customer”.

Mark Watts

Director

Mark is highly experienced in raising finance, from both the capital markets and the banking sector, as well as having a long history in dealing with various corporate finance issues. He was appointed finance director and treasurer of Wessex Water in March 2010.A qualified treasurer, Mark spent eight years in international banking before joining Wessex Water in 1991.

Mark believes passionately in Flipper

Start Flipping

Join Flipper and never overpay for energy again. We guarantee to save you money or you won't pay a penny.

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