Blog

Markets, energy and other enlightening subjects.

November 27, 2016
The 10 Cheapest Gas Suppliers In The UK

For the UK energy consumer, that’s what finding your cheapest gas tariff can feel like, due to the volatility of energy prices. To make things even more difficult, many “smaller” suppliers have entered what is an already crowded marketplace, able to offer cheaper tariffs due to smaller overhead costs than their more established counterparts.

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November 9, 2016
Bill payers face £240m penalty as energy suppliers fail to deliver faster switching

Customers who swapped energy supplier paid £240m over the odds for their gas and electricity this year because energy companies take so long to process switches. Despite Ofgem and suppliers committing to a maximum switching time of three days by the end of 2014 and next day switching by the end of 2018, the average time to change energy supplier is still 17 days, nearly five times the target, according to research from energy switching service Flipper.

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November 9, 2016
This winter, British switchers will lose out on a potential £91m (£25/household) due to slow switching by energy companies

Flipper, the energy personal assistant, has calculated that customers who swap energy supplier this winter will pay £91m (£25/ household) over the odds for their gas and electricity because energy companies take so long to process switches. Flipper is calling on energy suppliers to refund customers who are currently losing out.

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August 22, 2016
Understanding the energy tariff rollover

The humble 'energy tariff rollover' is, despite lesser fame than its namesake, important to discuss because it causes a whole heap of confusion, and could be resulting in huge sums of money being lost via overly high bills. From our experience with customers, we can see in some cases it is needlessly putting people off changing their suppliers to a better deal by damaging trust.

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September 1, 2016
The Flipper Challenge and why the argument over energy price comparison sites is missing the point

The infographic shows the results of a short piece of customer research carried out by Flipper to look at how customers use energy comparison sites, how long it takes them and whether they are any good at it.

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May 16, 2016
5 useful apps that save you time & money

As Steve Jobs once said, “The most precious resource we all have is time”, so it’s important we use it wisely. Flipper is all about saving you time and money so you can focus on the things in life that actually matter, so we’ve compiled a list of 5 useful apps to help you do that.

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June 9, 2016
Why there’s a 96.59% chance you WON’T find the cheapest energy deal using price comparison sites.

The CMA says you’re probably not getting the best deal from your energy company, but the hassle of comparing and switching means you probably don’t bother, costing you on average £350 per year.

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April 28, 2016
Energy complaints could be a thing of the past

The latest round of energy industry fines was doled out to Scottish Power this week to the tune of £18m. The supplier racked up over a million complaints in the 18 months up to December 2015. What if customers had an easy, reliable way to leave a supplier that they were having a bad experience with, rather than escalate their complaint to Ofgem?

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April 22, 2016
Can better bills encourage more switching?

Nobody likes bills. According to new research from Uswitch, energy bills are particularly despised. Two years ago, Ofgem forced energy suppliers to include labels, simple language, and key information onto our energy bills. This was supposed to make the bills friendlier and easier to read, encouraging more of us to shop around.

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April 20, 2016
Our Response to the CMA: the Good, the Bad and the Ugly

Ronald Reagan was the king of one liners. He once famously said the most terrifying nine words in the English language were: "I'm from the government and I am here to help". Reading the Competition and Markets Authority’s report yesterday on how to fix the energy market we can start to see why he felt this way.

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February 8, 2016
Sins of (c)ommission

Last week concerns emerged about the relationship between AgeUK and EOn when it was revealed that AgeUK had received substantial commission payments for switching customers energy supply to EOn. The press questioned whether the commission payments lead AgeUK to promote EOn deals even when they were more expensive than other offers.

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January 28, 2016
Because you're anything but average

The way energy is being sold is misleading. We’ve just gotten used to it. It’s strange that the issue hasn’t received more attention. Consumer energy has a strange quirk in how vendors talk about prices and savings. The effect is that households are regularly misquoted and end up in the wrong deal.

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November 28, 2015
The Price Comparison Paradox

Price comparison websites have sung and danced their way into our lives over the last 20 years. A close look at their business model gives interesting insights into the reasons why consumers and regulators are now starting to question them.

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❝ Flipper is simple, secure and serves its customers' interests only. That's why I'm not only a Flipper customer, but an investor and board member too. ❞

Stephen Smith, Director, Competition and Regulatory Strategy, Lloyds Banking Group