Why have estimated meter readings been used for my final bills?

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Estimated meter readings can be used on final bills when opening/closing readings aren't submitted to the new supplier — this usually isn't much of a problem, if the estimates are about right.

Sometimes, an opening reading provided by a customer differs significantly from what the suppliers expected, and an industry-generated reading will be used as a compromise.

If you're worried the wrong meter readings have been used for your final bill, let us know, and we'll investigate this for you.