Why has my direct debit increased, or stayed the same?

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The amount you pay an energy company doesn't always directly relate to the amount of energy you use. For example:

• You may have a large credit balance on your account, so your supplier has reduced payments to compensate.

• Your former direct debit payments may not have been enough to cover your usage, so you may have a debit balance on your account.

• Your bills may be based on incorrectly estimated readings, so you may be being charged the for the wrong usage.

When we set up a direct debit facility with your supplier, your annual estimated spend is divided by 12 to get the monthly figure. This means that you should have a settled balance at the end of a 12 month period, but it can also mean that your direct debit amount per month goes up or stays the same — despite the fact you're actually saving money in the long run.

If your direct debit has increased, there can be a few reasons for this, including:

• Your kilowatt hour (kWh) usage may have increased (i.e. the annual estimate may have been recalculated in light of your recent usage, or your submitted meter readings).

• Your tariff may have ended — we'll always aim to switch you again before this happens.

We switch based on your kWh usage. On a fixed rate tariff, you'll pay a fixed amount per day, and per unit of energy, for the entire tariff — you shouldn't be "overpaying" for the energy you use if your direct debit increases.

If you have concerns about how much you're paying, feel free to get in touch with us on 020 800 483 15 or at support@theAA.flippercommunity.com.