Why has my direct debit increased, or stayed the same?

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There can be a few reasons for this, including:

  1. Your kilowatt hour (kWh) usage may have increased (i.e. the annual estimate may have been recalculated in light of your recent usage, or your submitted meter readings).
  2. Your tariff may have ended — we'll always aim to switch you again before this happens.
  3. We switch based on your kWh usage. On a fixed rate tariff, you'll pay a fixed amount per day, and per unit of energy, for the entire tariff — you shouldn't be "overpaying" for the energy you use if your direct debit increases.

If you have concerns about how much you're paying, feel free to get in touch with us.