What meters do you support? Can I switch with a prepayment meter or smart meter?

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Meters we support

We can support all of the following credit meter types:

  • Standard single rate (profile class 01, also called "general domestic" or "GD")
  • Economy 7 (profile class 02, where you have a day rate and a night rate)

If you have a smart meter and are switched to a new supplier, they probably won’t be able to read it. Smart meters will be mandatory and universal from 2020, but until then, suppliers use their own proprietary systems for their smart meters — each company can only read the smart meters it installs. Don't worry if you have one — we can tell you how to take a manual reading so you'll still be able to switch.

Meters we don’t support

We unfortunately can't support:

  • Economy 10 meters (for night storage heaters)
  • Prepayment meters (where you use a token, key or card to pay for your utilities in advance)
  • Economy 20:20 meters or similar
  • Related MPANs (2 MPAN 1 meter, 2MPAN 2 meters)

If you use a token, card or key to top up or pay for your electricity in advance, we won't be able to switch you as we won't be able to calculate your annual usage. Depending on whether you asked for the prepayment meter to be installed, you might be able to get your supplier to change it to a credit meter.