I'm being charged by my old supplier and my new supplier, or my new supplier has taken an early direct debit, even though I'm not on supply. Why?

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Smaller suppliers take an early direct debit payment as an account buffer. This is used as credit on your energy account, and if your direct debits fully cover your bills, you'll get that money back if you switch away, so please don't worry about being billed too much — it's a normal part of many switches.

Because the switch process takes a long time to complete, and can be cancelled during the cooling off period, your original supplier will continue billing you as normal until the switch is completed — if you've built up any credit balance because of this, it will be refunded.