I have a refund due from my old supplier. How do I get the money I’m owed?

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When your switch is complete, your former supplier will generate a final bill for you based on your current meter readings (your new supplier will send these to your original supplier as part of the switch process).

If your account is in credit when the final payment is taken, your former supplier will refund the money straight to your bank account.

Sometimes suppliers can be a little slow in processing refunds, so if you're ever worried about the state of play, it's worth getting in touch with them to chase things up — we can't usually do this unless we have named authority on your account.