How long does the switch process take?

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The switch process usually takes about 5 weeks. This is made up of:

  1. A 2-week "cooling off period", where you can decide to change your mind, and
  2. A 3-week switch period, when your supplies are transferred and your new supplier will request meter readings.

Sometimes things can take a little longer, so don't worry if your switch isn't completed in exactly 5 weeks.

It's worth noting that if you have gas and electricity at your property, your supplies will always be separately switched — usually, it's electricity first, gas second. This means you might be asked to submit meter readings for each on different days, and your supplies might "go live" on different days too.