How do I cancel the service and what happens when I do?

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You’re free to cancel at any time. Just let us know by either emailing, or ringing us on +44 20 8068 1498.

If you cancel, don't worry about your energy: you'll still be on your most recent tariff. Because we set up online facilities for you and your relationship with your supplier is independent, you'll be able to manage your utilities as if you'd switched yourself.