Do you take exit fees into account when you switch me?

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Yes. When we switch you, you may have to pay exit fees. We calculate your savings with these included – so the saving figure you see is how much you'll save AFTER the fees are deducted.

Sometimes there'll be a period of 40 or more days at the end of your tariff where exit fees won't be charged. If we've already switched you to a tariff that includes them, and we switch you again further down the line, it'll be because you're saving more money even after they've been paid.

As we flip you to better tariffs throughout the year, we consider more than just savings when finding your best deal. We take your current exit fees into account, and compare these as well as savings on available new tariffs to make sure you get the biggest long term savings.

There'll be occasions where you're better off waiting until you won't incur exit fees before we switch you. If this is the case, we'll let you know and carry out your tariff check when you'll no longer pay any penalties for ending your contract early.