Can I exclude suppliers?

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During sign up, let us know if there are any suppliers you wish to avoid, and we’ll exclude them from our searches.

In addition, you have a 14 day cooling-off period to cancel your switch if you change your mind, and if you don't like your new supplier for any reason, we'll switch you again with no questions asked. Please note that we may require your assistance in order to cancel a switch.

After the cooling-off period, it becomes much more difficult, so we recommend our customers let us know if there are any issues as soon as they can.