Can I change my mind?

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Yes, you have a 14-day cooling-off period to cancel each supplier switch if you change your mind. And if you don't like your new supplier for any reason, we'll switch you again at no extra cost with no questions asked. We might need your assistance in order to cancel a switch.

After the cooling-off period it becomes much more difficult to cancel, so we recommend that you let us know if there are any issues as soon as possible.

If you'd like to completely cancel the energy switching service during the period you have boiler cover with us, get in touch with us on +44 20 8068 1498.